Hunni you haven't let any one down , and Matt and your twins know that .
I completely agree with Jane , report to him to the council, will as my friend who works in law where you stand but these people should have insurance to cover extra costs if they mess it up.
then if you don't get anywhere go to your local paper, tell him first give him opportunity to sort it quicky but if he still refuses ring the paper.
I know you wont want the publicity but you shouldn't have to pay anymore ,it's not right at all
the sad loss of twin babies, saving like mad for a stone to have it messed by the company suppling they'll eat him alive and ruin his business,
I'm sorry you had to go through this . sending you an extra big
